Updated 18th July 2020

Please read this information carefully before attending our practice for any reason.  Our Covid-19 practice procedures have been put in place to keep yourselves and our staff safe, whilst also complying with advice provided by the Government and NHS England.


All visits to our practice are by “APPOINTMENT ONLY”.  This includes, but not limited to, browsing, Styling Consultations, eye examinations, contact lens investigations/checks, spectacle collections. 

If you require a repair to your spectacles, please expect to leave them and we will state a day/time you may collect them.  These measures will allow us to manage the number of people in our practice at any one time.

Please book an appointment by phone, email or via our website.  You can call us on 01652 653595 during our opening hours Monday-Friday 9.00am - 5.00pm and 9.00am - 4 .00pm on Saturday.  Alternatively you can email us at and will return your call.  You can also reach us on our online booking request page on our website by following this link.

When booking we will as you some pre-appointment questions, these are simple ‘yes or no’ replies and all to allow you to safely attend your appointment.

We are asking that, where possible, you visit our practice alone.  However, if you need a chaperone or you are visiting as a family please advise at the point of booking.


We ask you to arrive as close to your appointment time as possible, please do not arrive too early.  If you are running late please telephone the practice,

We are sure you will  understand we have to manage the number of patients within our premises for your own and our colleagues safety.

You will be required to wear a face covering for the duration of your visit, if you do not possess a face covering we will be able to supply this on entering the practice. (Please note face covering must be worn by law in shops in the U.K from Friday 24th July).

On entering the practice we have a wall mounted hand sanitizing station for your use.  We will then take your details and show you to our waiting area.


All of our frames are cleaned and sanitized after each client has tried them on.  If you choose to try frames we would kindly request you place them in one of our red trays once you are finished with them.  You may try the frames as many times as you wish.  The trays are then removed and frames are cleaned and sanitized to return for display.

Please wear your face covering for the duration of your visit.

We have extended our testing times to 40 minutes, we do not want to rush you.  The test room will then be cleaned and prepared for the next patient.

These procedures have all been put in place to ensure you have a comfortable and safe experience while you visit.

We look forward to hearing from you and please stay safe and well.

The O’Briens Team